Refund & Dispute Policy

A billable lead

• A real homeowner (or authorized decision maker) with a working phone number.
• Property located inside your agreed service area.
• Requesting a service type you selected (for example replacement, restoration or storm/insurance work).
• Delivered only to you.

Not billable

• Wrong, disconnected or fake phone number or contact details.
• Duplicate of a lead you received in the past 60 days.
• Outside your service area, or a renter with no authority over the property.
• Job seekers, sales solicitations, or a service you did not select.

A homeowner choosing not to hire you, price shopping, or being hard to reach after a valid first contact does not make a lead unqualified.

How to dispute

• Mark the lead as disputed in your portal or email us within 7 days of delivery, with the reason.
• We review call recordings and form data and respond within 2 business days.
• Approved disputes are removed from your invoice. If already paid, we refund to your original payment method within 10 business days.

Ad spend

Money you pay directly to ad platforms is governed by those platforms' terms and is not refundable by us.